What happens to my car loan if I lose my job or I think I may lose my job?
Mazda Finance is committed to assisting customers, especially during challenging times.
Should you lose your employment, you may be eligible for financial support.
Apply Online to start the process
What happens to my car loan if my business is forced to close?
If your business has been forced to close, you may be eligible for financial support.
Apply Online to start the process
What is Mazda Finance Online?
Mazda Finance Online is the easy way to manage your Mazda Finance account. You can access your finance account online at a time that suits you.
- View account balances
- View contract details
- Calculate a payout quote
- Generate statements
- Update your payment or contact details
How can I access my Mazda Finance Online account?
To access your account you will first need to register. Simply go to www.mfonline.com.au Select the "Not Registered?" link, then enter your details and create your password. You will require your Customer ID number which you will find in the welcome letter you received at the commencement of your loan or any other letter that we have sent you.
How do I print a statement online?
From the Transactions page you will be able to view, print or save a PDF version of your statement which will include all transactions from the commencement of your contract.
How do I print a Payout quote online?
From the Payout quote page you will be able to calculate a Payout Quote up until your next due date, Select the date you will be making the payment and calculate to generate a PDF payout quote letter.
How can I make a complaint to Mazda Finance?
Mazda Finance works hard to try to ensure you always get the best service from us. If there's something about our products or services that you aren't happy with, then let's work together to see if we can resolve it quickly and easily using the following process:
Step 1. Let us know
Email us at complaints@mazdafinance.com.au or call a Customer Solutions Representative on 138 500 between 8:30am - 7:00pm (EST) Monday to Friday.
All matters are dealt with seriously and are treated in total confidence. We will aim to resolve your complaint to your satisfaction as soon as possible.
Step 2. Escalation to our Internal Dispute Resolution team
If we are unable to resolve your complaint within five business days, then the matter will be escalated to our Internal Dispute Resolution (IDR) team.
The IDR team will:
- Conduct a more detailed investigation into your complaint
- Keep you informed of the resolution process
- Answer any of your questions
- Aim to resolve the complaint promptly, and consistently
The IDR team can be contacted at any time by:
Mail:
IDR Manager
Mazda Finance
PO Box 1354
Macquarie Centre NSW 2113
Email: complaints@mazdafinance.com.au
Step 3. Seek an external review
If you aren't satisfied with the outcome of your complaint after taking Steps 1 and 2, you may lodge a dispute with the Australian Financial Complaints Authority (AFCA).
AFCA is an external independent impartial body that has been set up to resolve financial services disputes. There is no charge for this service.
The Australian Financial Complaints Authority can be contacted by:
Phone:1800 931 678
Mail:Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Email:info@afca.org.au
Web:afca.org.au
I am experiencing financial hardship and having difficulties with my payments. What can I do?
Mazda Finance is committed to giving consideration and assistance to customers who are experiencing financial hardship.
Financial hardship involves an inability, rather than an unwillingness, to pay and may be attributed to unforeseen factors including loss of employment, family breakdown, illness, injury or even the death of a family member. Hardship can even encompass situations where customers are impacted by natural disasters such as fire or flooding.
For individual or small business customers suffering financial hardship, Mazda Finance may be able to assist in a number of ways including deferring payments, capitalisation of arrears, a moratorium or reducing the payments.
In order to assess your eligibility for financial hardship assistance we require you to complete a "hardship application". Once this has been completed and returned to us, one of our representatives will contact you to discuss alternative solutions available.
You can request a hardship application by writing to The Hardship Team, Mazda Finance, PO Box 1354 Macquarie Centre NSW 2113. Call us direct on 138 500 or email hardship@mazdafinance.com.au
Can I sell my car while it is under finance?
Mazda Finance holds security over all vehicles financed with us. You may negotiate with a purchaser to sell your car, however you are obligated to pay your loan in full upon the sale of your financed vehicle.
You can obtain a final payout quote from Mazda Finance Online along with details of how to make the final payment. We won’t confirm this amount to the purchaser without your authorisation,
so please provide them with your account number and Payout ID, or simply pass them a copy of the Payout letter that you can access at the site.
Can I contact Mazda Finance directly for a quote to finance my Mazda?
Mazda Finance works closely with our Mazda Dealer network to provide a personalised service ensuring the best finance product for your needs. The Business Manager at your local participating
dealership is the best person to speak to about financing your next Mazda.
Does Mazda Finance offer unsecured personal loans?
Mazda Finance only finances vehicles so we cannot assist you with a personal loan.
Will Mazda Finance provide finance for vehicles purchased privately?
Mazda Finance only provides finance for motor vehicles purchased through a licensed motor dealer.
What is the current interest rate offered by Mazda Finance?
Mazda offers tailored rates for a fixed term on a range of consumer and commercial products. The rate is determined on a number of
factors including your credit score. Your local Mazda Dealer can assist you with a finance quote.
What is Mazda Tailored Rate?
Essentially, it’s an interest rate that’s tailored to your financial circumstances. Instead of taking a one-size-fits-all approach, we use your credit score and other relevant criteria to calculate a rate that’s right for you. It doesn’t matter who you are or where in
Australia you live, the same transparent and trusted process applies.
How does Mazda Tailored Rate work?
Using smart and sophisticated software, our dealers will calculate a rate based on your individual credit score and other criteria determined by us. No matter who you are or where in Australia you live, you can be sure of a
transparent rate that’s tailored to your personal financial circumstances.
What is a credit score?
A credit score is a single number, usually between 300 and 850, that enables financial institutions to get a sense of your credit history and the higher your credit score it means the better your credit history.
Do Mazda Finance take security over the vehicle you have financed?
Mazda Finance will register their interest in any vehicle financed by us on the Personal Property Security Register (PPSR). Our interest in the vehicle will remain in place until the loan on that vehicle is paid out completely.
For further information regarding PPSR please visit www.ppsr.gov.au.
Can I purchase a vehicle that Mazda Finance has registered interest in?
Mazda Finance will hold an interest in any vehicle financed by us until the loan for that vehicle is paid in full and the final payment for that vehicle has cleared. You will need to negotiate with the owner of the vehicle to ensure the loan is paid out in full before the vehicle can be transferred into your name. If you purchase the vehicle and
the vehicle is not paid out in full, Mazda will retain an interest in the vehicle.
I want to purchase a vehicle that is under finance with Mazda Finance. Can I take over the finance?
No, it is not possible to take over the loan on a vehicle that is under a contract with Mazda Finance.
What term does Mazda Finance offer for their finance products?
Mazda Finance offers loans ranging from 12 to 72 months in length, subject to Mazda Finance policy and approval, with a variety of flexible payment options. While all loans run on a monthly
billing cycle we offer the flexibility of weekly, fortnightly or monthly payments.
Are there any penalties for paying a loan out earlier than the contracted period?
Break fees do apply for finalising your fixed term, fixed rate loan prior to the end of the
contracted term. The amount of the break fee varies based upon the loan type.
Why should I borrow from Mazda Finance rather than a bank?
We calculate your rate based on your credit score and other personal criteria determined by us. This means you can always be sure of a rate that's transparent and tailored to your circumstances. As Mazda Finance is arranged through your Mazda Dealer at the time you purchase your vehicle, it's simple and convenient too.
If I use my car for business, are repayments tax deductible?
Mazda Finance does not provide business or tax advice. We suggest you seek independent financial advice.
What types of Finance are available from Mazda Finance?
Mazda Finance offers a range of financing solutions for both personal and business use vehicles.
Finance can be conveniently arranged at your local participating Mazda dealership.
I am experiencing financial hardship due to drought
Mazda Finance is committed to giving consideration and assistance to customers who are experiencing financial hardship due to drought.
For individual or small business customers suffering financial hardship as a result of the drought, Mazda Finance may be able to assist in a number of ways including deferring payments, capitalisation of arrears or a moratorium or reducing the payments.
Please contact us at hardship@mazdafinance.com.au and we will be in touch to assist you with the hardship assessment.
I am experiencing financial hardship and having difficulties with my payments. What can I do?
Mazda Finance is committed to giving consideration and assistance to customers who are experiencing financial hardship.
Financial hardship involves an inability, rather than an unwillingness, to pay and may be attributed to unforeseen factors including loss of employment, family breakdown, illness, injury or even the death of a family member. Hardship can even encompass situations where customers are impacted by natural disasters such as fire or flooding.
For individual or small business customers suffering financial hardship, Mazda Finance may be able to assist in a number of ways including deferring payments, capitalisation of arrears, a moratorium or reducing the payments.
In order to assess your eligibility for financial hardship assistance we require you to complete a "hardship application". Once this has been completed and returned to us, one of our representatives will contact you to discuss alternative solutions available.
You can request a hardship application by writing to The Hardship Team, Mazda Finance, PO Box 1354 Macquarie Centre NSW 2113. Call us direct on 138 500 or email the Hardship Team.
National Debt Helpline
If you are experiencing financial hardship, you may wish to contact a financial counsellor for free, independent advice about your situation. The National Debt Helpline website (ndh.org.au) has easy to use, step-by-step guides on how to tackle debts.
You can also call the National Debt Helpline on 1800 007 007 to talk to a financial counsellor.
Can I defer my payment?
Please contact our Customer Solutions Centre to discuss your options.
What do I do if I’m having a difficulty in making my payments?
Simply contact our National Customer
Solutions Centre on 138 500 so that we can assist you with making a payment arrangement.
How do I see when all of my regular payments are due?
You may access your account online to see your payment details. Log in to Mazda Finance Online. Your Billing Schedule can be viewed on the Contract Details page by selecting the Billing Schedule link. It shows when all payments are due for the life of the loan.
How can I change my banking details for payments to Mazda Finance?
You may access your account online to update your banking details. Simply register at mfonline.com.au to access your loan account details online. Alternatively, contact our National Customer Solutions Centre on 138 500 to be sent a direct debit form, complete and sign it and email it
to finance@mazdafinance.com.au. Please allow two working days to update your account.
Please note - bank accounts for direct debit payments must be in the name of a contract party. Third party bank accounts will not be accepted.
What are the payment methods available?
The most common payment method is direct debit. You can nominate to make your payments weekly, fortnightly or monthly to suit your pay cycle. There is no charge to make your payments by direct debit.
You can elect to make extra payments to pay your loan off sooner, which may save you interest over the term of your loan depending on your type of loan.
You can elect to pay your loan by EFT (Electronic Funds Transfer), Post Billpay or BPAY. Please note that a payment method fee will apply for all payments other than direct debit.
Using EFT you can set up regular payments or make a one-off transfer from your bank account using internet banking. Simply register Mazda Finance as the payee by using the BSB and Account Number provided to you. The Account Name for EFT is Mazda Finance.
Can I make my payments by credit card?
No. You are not able to use another credit facility to pay your contract. This includes payments by direct debit or BPAY.
You will be required to nominate payments from a savings or cheque account.
How can I make a once off payment to my contract?
You can elect to make extra payments to pay your loan off sooner, which may save you interest over the term of your loan depending on your type of loan.
You can authorise a once off direct debit free of charge by contacting our National Customer Solutions Centre on 138 500.
You can also elect to pay your loan by EFT (Electronic Funds Transfer) or BPAY. Please note that a payment method fee will apply for all payments other than direct debit.
Using EFT you can set-up regular payments or make a one off transfer from your bank account using internet banking. Simply register Mazda Finance as the payee by using the BSB and Account Number provided to you. The Account Name for EFT is Mazda Finance.
Mazda Finance Online shows details of our EFT and BPAY Details. Alternatively, refer to any recent letter from us where these details are displayed.
How can I pay out my loan with Mazda Finance?
To ensure a smooth finalisation of your contract, it is important to have an accurate payout figure calculated. If you want to payout the loan in full, log in to Mazda Finance Online and simply calculate a figure from the Payout Quote page and finalise the contract. You can also access your EFT or BPAY details on this page.
By navigating to the Payout Quote page you will be able to calculate a figure for any business day up to the next monthly due date and generate a Payout Letter if you need it.
You can authorise a once off direct debit free of charge by contacting our National Customer Solutions Centre on 138 500.
It is important to note that the payout quote will assume that any recent payments have been honoured. In the event that a recent payment dishonours, there will be a shortfall and the contract will not be finalised until this amount, along with any dishonour fees, have been paid.
Can I have a payout letter mailed to me?
By contacting our National Customer Solutions Centre on 138 500,
you can request that a payout letter be posted to you. The letter will be generated overnight and posted to you the following business day. We can also email or fax this, should you request it. Please note that a fee is payable.
Can I sell my car while it is under finance?
Mazda Finance holds security over all vehicles financed with us. You may negotiate with a purchaser to sell your car, however you are obligated to pay your loan in full upon the sale of your financed vehicle.
You can obtain a final payout quote from Mazda Finance Online along with details of how to make the final payment. We won’t confirm this amount to the purchaser without your authorisation, so please provide them with your account number and Payout ID, or simply pass them a copy of the Payout letter that you can access at the site.
I am selling my vehicle under finance with Mazda Finance. Can I continue to pay my loan?
No, you must pay your loan in full upon the sale of the vehicle. Mazda Finance will continue to
hold security over the vehicle until the loan is fully paid out and the final payment has cleared.
I’ve been asked to provide someone with a written payout quote. Can I do this?
Yes. You will be able to print or save a PDF version of the payout letter from the Payout Quote page. If you’re using the app version, simply email the payout letter to yourself or save it to your iBooks.
You can request that a payout letter be posted to you by contacting our National Customer Solutions Centre on 138 500. The letter will be generated overnight and posted to you the following business day. Please note that a fee is payable.
What happens once I pay my contract out?
Once the contract has been paid in full, you will receive a letter to confirm that the contract is now finalised.
You may wish to provide a copy of this letter to your insurance company, as many insurers will offer a lower premium if the vehicle is no longer under finance.
If you were making your payments by direct debit, this will automatically be cancelled to ensure that no more payments are deducted.
If there has been an overpayment you will receive a refund 5 - 7 business days after the contract has been finalised.
How do I have my car removed from the Personal Property Security Register (PPSR)?
Once your contract has been paid in full,
the security will automatically be removed from your vehicle after clearance of the final payment.
I have paid out my Mazda Finance loan. When will the security be removed?
Mazda Finance will remove its security over the vehicle when the final payment has been allocated to your loan and there is no outstanding balance due and that payment has been cleared by your financial institution. The time required for payment clearance is dependent upon the payment method and may take up to 8 business days. Paying by BPAY through your financial institution to finalise your loan is the best payment method for timely removal of our security over the vehicle.
I have just received a letter to say that my contract is about to mature and a balloon payment is due. What are my options?
There are several options available for the end of your loan. If you’ve considered upgrading to a new car, you can speak to your local dealer who will be able to show you the new cars available and discuss your finance options.
If you want to payout the loan in full, you can simply calculate a figure from the Payout Quote page and finalise the contract. Set up a one off direct debit or access your EFT or BPAY details on this page.
Alternatively you can call our Customer Solutions Centre who will discuss the options for you, which may include refinancing your balloon or residual for a further period.
How can I access my Mazda Finance Online account?
To access your account you will first need to register. Simply go to www.mfonline.com.au
Select the “Not Registered?” link, then enter your details and create your password.
You will require your Customer ID number which you will find in the welcome letter you received at the commencement of your loan or any other letter that we have sent you.
Can I access my account using Smartphone?
Yes, you can. Mazda Finance Online is optimised for Smartphones and tablets,
so you can see and access all of the same features. Simply search for www.mfonline.com.au.
How can I make a complaint to Mazda Finance?
Mazda Finance works hard to try to ensure you always get the best service from us.
If there's something about our products or services that you aren't happy with, then let's work together to see if we can resolve it quickly and easily using the following process:
Step 1. Let us know
Email us at complaints@mazdafinance.com.au or call a Customer Solutions Representative on 138 500 between 8:30am - 7:00pm (EST) Monday to Friday.
All matters are dealt with seriously and are treated in total confidence. We will aim to resolve your complaint to your satisfaction as soon as possible.
Step 2. Escalation to our Internal Dispute Resolution team
If we are unable to resolve your complaint within five business days, then the matter will be escalated to our Internal Dispute Resolution (IDR) team.
The IDR team will:
- Conduct a more detailed investigation into your complaint
- Keep you informed of the resolution process
- Answer any of your questions
- Aim to resolve the complaint promptly, and consistently
The IDR team can be contacted at any time by:
Mail:
IDR Manager
Mazda Finance
PO Box 1354
Macquarie Centre NSW 2113
Email: complaints@mazdafinance.com.au
Step 3. Seek an external review
If you aren't satisfied with the outcome of your complaint after taking Steps 1 and 2, you may lodge a dispute with the Australian Financial Complaints Authority (AFCA).
AFCA is an external independent impartial body that has been set up to resolve financial services disputes. There is no charge for this service.
The Australian Financial Complaints Authority can be contacted by:
Phone:1800 931 678
Mail:Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Email:info@afca.org.au
Web:afca.org.au
I am experiencing financial hardship, how can Mazda Finance assist me?
Mazda Finance is committed to giving consideration and assistance to customers who are experiencing financial hardship.
Financial hardship involves an inability, rather than an unwillingness, to pay and may be attributed to unforeseen factors including loss of employment, family breakdown, illness, injury or even the death of a family member. Hardship can even encompass situations where customers are impacted by natural disasters such as fire or flooding.
For individual or small business customers suffering financial hardship, Mazda Finance may be able to assist in a number of ways including deferring payments, capitalisation of arrears, a moratorium or reducing the payments.
In order to assess your eligibility for financial hardship assistance we require you to complete a "hardship application". Once this has been completed and returned to us, one of our representatives will contact you to discuss alternative solutions available.
You can request a hardship application by writing to The Hardship Team, Mazda Finance, PO Box 1354, Macquarie Centre NSW 2113. Call us direct on 138 500 or email hardship@mazdafinance.com.au
How do I change my Marketing preference?
You can update your Marketing Preference via the Personal Details page.
How do I change my Correspondence Method?
You can update your Correspondence Method via the Personal Details page. Choosing to receive your correspondence by email means that you can receive
and store notices and other documents electronically and more quickly than if we post them to you.
How can I authorise a third party to have access to my Mazda Finance account?
You may authorise a person, over 18 years of age, to obtain information about your loan account. Contact our National Customer Solutions
Centre on 138 500 to be sent a Third Party Authority form, complete and sign it and email it to finance@mazdafinance.com.au. Please allow two working days to update your account. Please note that this authority will enable
a third party access to information only. They cannot make changes to your payments or direct debit.
What do I do if I have changed my name?
You can advise us of a change of name by sending a copy of the appropriate documentation (e.g. marriage certificate, name change certificate) to our National Customer Solutions Centre by
Email: finance@mazdafinance.com.au
What do I do if my vehicle registration details have changed?
You can advise us of the updated
vehicle details by contacting our National Customer Solutions Centre on 138 500
Can I have a payout letter mailed to me?
By contacting our National Customer Solutions Centre on 138 500, you can request that a payout letter be posted to you. The letter will be generated overnight and posted to you the following business day.
We can also email should you request it. Please note that a fee is payable.
Can I have a statement mailed to me?
You can request that a statement be posted to you by contacting our National Customer Solutions Centre on 138 500. The statement will be generated overnight and posted to you the following business day.
We can also email should you request it .Please note that a fee is payable.
What is Mazda Finance Online?
Mazda Finance Online is the easy way to manage your Mazda Finance account.
You can access your finance account online at a time that suits you.
- View account balances
- View contract details
- Calculate a payout quote
- Generate statements
- Update your payment or contact details
How do I register for Mazda Finance Online?
Select the 'Not Registered?' link on the Login page and enter the details requested. You will require your Customer ID number which you will find in the welcome
letter you received at the commencement of your loan or any other letter that we have sent you.
Can I access my account using my Smartphone?
Yes, you can. Mazda Finance Online is optimised for Smartphones and tablets, so you can see and access all of the same features.
Simply search for mfonline.com.au
How do I print a statement?
From the Transactions page you will be able to view, print or save a PDF version of your statement which will include all transactions from the commencement of your contract.
NOTE: If you do not have Adobe Acrobat Reader installed on your computer you will not be able to view the payout Quote
How do I print a Payout quote?
From the Payout quote page you will be able to calculate a payout Quote up until your next due date, Select the date you will be making the payment and calculate to generate a PDF payout quote letter.
NOTE: If you do not have Adobe Acrobat Reader installed on your computer you will not be able to view the payout Quote
Why is the Statement of Account or Payout Letter not generating?
Please check your security settings. If you have pop-up blockers enabled, it may mean that the PDF cannot be generated. Disabling pop-up blockers will overcome this. If you do not
have Adobe Acrobat Reader installed on your computer you will not be able to view the payout Quote.
What do I do if I want to finalise my contract?
To ensure a smooth finalisation of your contract, it is important to have an accurate payout figure calculated. By navigating to the Payout Quote page you will be able to calculate a figure for any business day up to the next monthly due date.
It is important to note that the payout quote will assume that any recent payments have been honoured. In the event that a recent payment dishonours, there will be a shortfall and the contract will not be finalised until this amount, along with any dishonour fees, have been paid.
Can I change my payment amount Online?
You can update your payment amount via the Payment Details page, provided your payments are not less than the minimum monthly repayment. Edit the amount listed for regular payment amount and select “save changes”. If you wish to change your payment frequency please contact our
National Customer Solutions Centre on 138 500 and we will be happy to help you update your payment.
Can I view my personal and business contacts online?
If you are a company director or guarantor, you will have access to both your personal and company contact details.
Can I change my address and contact details online?
You can update your address and contact details via the Personal Details page.
Please ensure that your residential address is the address where the vehicle is primarily garaged. You may nominate a different mailing address if required.
While you're there please also update your preferred Correspondence Method, so that we can send any notifications to you quickly.
Can I make changes to my payment details Online?
Yes. There are several options available to assist you in managing your payments. Update or enter a new bank account or change your payment method to EFT, BPAY or POST Billpay. Remember if you have more than one contract to update any changes on each one by selecting the contract in the drop down menu. If you require any other changes please contact our National Customer Solutions Centre on 138 500 and we will be happy to assist.
Can I view my payments and interest charges online?
Yes. All payments, interest charges and other transactions can be viewed from the Transactions page.
You can enter a date range to view transactions for a specified period of time (such as financial year). You can also print a Transaction Listing from this page.
How can I find out how much interest I paid last year?
Your Annual Interest Details can be viewed on the Contract Details page by selecting the Annual Interest link.
It shows the total interest you have paid in each financial year.
Can I print a copy of my contract online?
No, this is not available online. Please contact our National Customer Solutions Centre on 138 500 for assistance.
Please note that a fee is applicable for reissuing this document.
How do I see when all of my regular payments are due?
You may access your account online to see your payment details. Log in to Mazda Finance Online. Your Billing Schedule can be viewed on the Contract Details page by selecting the Billing Schedule link.
It shows when all payments are due for the life of the loan.
Where can I find out how many repayments I have left remaining?
The Contract Details page will provide you with details of when your contract commenced, how many months your contract has been running for and when it is due to end.
This page also provides other useful information such as the amount of money you borrowed, details of your vehicle, and your repayment details.
How do I change my Correspondence Method?
You can update your Correspondence Method via the Personal Details page. Choosing to receive your correspondence by email means that you can receive and
store notices and other documents electronically and more quickly than if we post them to you.
How can I find out when my next payment is due?
The Contract Details page will advise you of your contracted monthly repayment amount and next due date. This page also provides other useful information such as the amount of money you borrowed, details of your vehicle, and when your contract is due to be finalised.
If you have a weekly or fortnightly payment, details of this can be found on the Payment Details page.
How do I update the bank account details for my direct debit?
From the Payment Details page, you will be able to set up a new direct debit, or update your existing bank account details.
The bank account must be in the same name as a contract party to the loan. For company accounts, the bank account must be in the company name or one of the guarantors and you must be authorised to operate the account. We cannot accept a bank account in the name of a third party or a different company.
Will I be able to see all of my contracts online?
You will be able to view all current contracts of which you are a contract party to - either as a Borrower, Co-Borrower or Guarantor.
You will be able to view some information about finalised contracts from the Contract Details page until such time that it is archived. To obtain information about archived contracts, please contact our National Customer Solutions Centre on 138 500.
Why is my current contract not displayed?
If you have more than one contract with us (either current or finalised), it is possible that you may have more than one Customer Number.
Please contact our National Customer Solutions Centre on 138 500 and we will be happy to update your record to ensure that you are able to view all of your contracts through Mazda Finance Online.
Once my contract has been paid out, will I still be able to view it online?
Information regarding your terminated contract will still be available on the Contract Details page for a few months until this information is archived.
You will still be able to obtain information about your archived contracts by contacting our National Customer Solutions Centre on 138 500.
What happens if I forget my password?
You can reset your password online by selecting the “Forgot your password” link. Enter your Customer Number or Email and Date of Birth.
We will SMS or email you a temporary password which you will be required to change on your first login.
When will changes to my payment details be processed?
From the Payment Details page, you will be able to set up a new direct debit, or update your existing bank account details.
The bank account must be in the same name as a contract party to the loan. For company accounts, the bank account must be in the company name or one of the guarantors and you must be authorised to operate the account. We cannot accept a bank account in the name of a third party or a different company.
Which internet browser do I require in order to access Mazda Finance Online?
Mazda Finance Online is supported by the following browsers
- Internet Explorer - 6+
- Firefox - 2 & 3
- Safari - 2 & 3
- Chrome - All versions